General terms and conditions

§ 1 Scope and provider
These general terms and conditions apply to all orders in the Plastethics online shop

Plastethics GmbH
Schlueterstrasse 40
10707 Berlin / Germany

Fax: +49 (0) 30/91149380
Email: info@medicalspa.de
Managing Director: Christian Bodo

Commercial Register Berlin HRB 174662 B
Tax number DE 306 245445
Responsible for content: Marion Bock (address as above)
(hereinafter “Online Shop”).

§ 2 Conclusion of contract
§ 2.1 Selection and shopping cart

The offers in the online shop are non-binding. In the product displays in the online shop, select the products that you would like to order by clicking on the "Add to shopping cart" button. This will add the product you selected to the shopping cart. You can change this selection of products at any time before submitting your order by changing the number of products, deleting the selection by clicking on the “Remove” box or canceling the order process. Clicking on the “Checkout” button takes you to the next order step.

§ 2.2 Checkout

If you already have a customer account, please log in with your email address and password, otherwise please register as a new customer. Your data will be collected, processed and used in compliance with the data protection declaration. If you are logged in, you can now select the shipping method. By clicking on the “Continue” button you get to the next order step.

§ 2.3 Check billing address / select payment method

Now check your billing address and enter your desired payment method. By clicking on the “Continue” button you get to the next order step.

§ 2.4 Check shipping address / select shipping method

Now check your shipping address and enter your desired shipping method. By clicking on the “Continue” button you get to the next order step.

§ 2.5 Complete the order process / General Terms and Conditions and data protection

You will receive an overview of your order. This contains the selected products, the shipping and billing address and your contact details. Check that all the information is correct and please read the General Terms and Conditions and the Privacy Policy carefully. You can only continue with the order if you agree to the terms and conditions and the data protection declaration by ticking the appropriate box. By clicking on the “Send order” button, you send your order to us. By doing so, you are submitting a legally binding offer. First, we confirm receipt of the order with an automatic e-mail (order confirmation). However, this order confirmation does not represent a legally binding acceptance of the order by us. A contractual relationship only comes about with an order confirmation from us, which we will also send to you by e-mail to the aforementioned e-mail address. You are responsible for ensuring that these e-mails are not rejected by a spam blocker.

§ 2.6 Language and storage of the contract text

The conclusion of the contract is offered in German. The text of the contract will be saved by Plastethics GmbH after the conclusion of the contract, but will then no longer be accessible to you. The order data such as product and price and the terms and conditions will be sent to you by email. You can also view your past orders under My User Account. You can view, print out and save the currently valid General Terms and Conditions here.

§ 3 prices
The purchase prices of the products are determined according to the price information in the online shop that was valid when the order was placed. The prices stated on the product pages are in euros, include the applicable statutory sales tax and other price components and do not include shipping costs.
The prices at the time of the order apply.

§ 4 Shipping costs, other taxes and costs
§ 4.1 For deliveries within Germany we charge a flat rate of 3,90 EUR shipping costs per order plus VAT. The VAT for deliveries to addresses in Germany is 19%. From an order value of EUR 100,00 gross, shipping within Germany is free of charge.

There are no additional taxes or costs for shipping within Germany.

§ 5 Terms of delivery and reservation of self-supply
Distribution via this website takes place exclusively in Germany.

§ 5.1 The delivery is made by DHL Express Germany GmbH, Heinrich-Brüning-Str. 53113 Bonn, Germany, +49 (0)228/ 306-0. Distribution via this website takes place exclusively in Germany.

§ 5.2 The delivery time is 1 - 3 working days (Monday - Friday), unless otherwise stated. If there are any delays in delivery, we will inform you immediately. Exceptions to this can be found on the respective product page.
Delivery times when paying with:

GiroPay: 1 – 3 business days (Mon – Fri) unless otherwise stated. Credit card: 1-3 business days (Mon-Fri) unless otherwise stated.

§ 5.3 If delivery of the goods fails despite three delivery attempts, we can withdraw from the contract. Any payments made will be refunded to you immediately.

§ 5.4 If the ordered product is not available because we are not supplied with this product by our suppliers through no fault of our own, we can withdraw from the contract. In this case, we will inform you immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or you do not want a comparable product to be delivered, we will immediately refund any consideration already paid.

§ 6 Terms of Payment
§ 6.1 Payment can be made either by credit card (Mastercard or Visa), GiroPay. PayPal.

§ 6.2 When paying by credit card, you will be directed to the S-Interkasse online form during the payment process, where you can securely enter your data. Your account will be debited when the goods are shipped.

§ 6.5 You only have the right to offset if your counterclaims have been legally established or are undisputed.

§ 6.6 You can only exercise a right of retention if your counterclaims result from the same contractual relationship.

§ 7 Retention of title
The goods remain our property until full payment. Before the transfer of ownership, pledging, assignment as security, processing or transformation is not permitted without our consent.

§ 8 Withdrawal
§ 8.1 cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last item.

In order to exercise your right of withdrawal, you must

Plastethics GmbH
Schlueterstrasse 40
10707 Berlin / Germany
Fax: +49 (0) 30/91149380
Email: customerservice@plastethics.com

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Consequences of withdrawal

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Refund Request Form Template
I/we hereby revoke the contract concluded by me/us for the purchase of the following goods
________________________________________________________________________
________________________________________________________________________
Ordered on / received on
________________________________________________________________________
Name of consumer(s): __________________________________________________________________________
Address of consumer(s): __________________________________________________________________________
Date: ___________________________________________________________________ (*) ​​Delete where not applicable
If you want to revoke the contract, please fill out this form and send it back to

Plastethics GmbH
Schlueterstrasse 40
10707 Berlin / Germany
Fax: +49 (0) 30/91149380
Email: customerservice@plastethics.com

End of withdrawal

Unless otherwise specified, the right of withdrawal does not apply to distance contracts for the delivery of goods which, due to their nature, are not suitable for return or which can spoil quickly or whose expiry date has passed.

§ 8.3 Unless otherwise specified, the right of withdrawal does not apply to distance selling contracts for the delivery of goods which, due to their nature, are not suitable for return or which can spoil quickly or whose expiry date has passed.

§ 8.4 Please avoid damage and contamination. If possible, please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage in order to avoid claims for damages due to damage caused by defective packaging.

§ 8.5 Please send the goods back to us as an insured package and keep the proof of posting. We will also be happy to reimburse you for the postage costs in advance if you do not have to pay them yourself.

§ 8.6 Before returning the goods, please call us on +49 (0) 6251 / 5 8888 50 to announce the return. In this way, you enable us to assign the products as quickly as possible.

§ 8.7 Please note that the modalities mentioned in paragraphs 8.4 to 8.6 are not a prerequisite for the effective exercise of the right of withdrawal.

§ 9 Damage in transit
§ 9.1 If goods are delivered with obvious transport damage, please report such errors to the deliverer immediately and contact us as soon as possible on +49 (0) 6251 / 5 8888 50.

§ 9.2 The omission of a complaint or contact has no consequences for your statutory warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

§ 10 Warranty and Customer Service
§ 10.1 The warranty is based on the statutory provisions.

§ 10.2 You can reach our customer service for questions, complaints and objections under the
Telephone number +49 (0)30 / 91149380
and by e-mail at: kundenservice@plastethics.com.

For inquiries you can also use the contact form on our website.

§ 11 Liability
§ 11.1 Our liability for damages due to simple negligence, for whatever legal reason, is limited as follows.

(a) In the event of a breach of essential obligations arising from the contractual obligation, our liability is limited to the foreseeable damage that is typical for the contract;

(b) We are not otherwise liable for simple negligence.

§ 11.2 The aforementioned limitations of liability do not apply in cases of mandatory legal liability (in particular under the Product Liability Act) or for liability for damage resulting from injury to life, limb or health.

§ 11.3 Paragraphs 11.1 and 11.2 apply accordingly to Q-Med's liability for futile expenses.

§ 12 Final provisions
§ 12.1 German law applies to the exclusion of the United Nations Convention on the International Sale of Goods (CISG).